We process your order as quickly as possible. The estimated delivery time is typically 1–2 days.
In individual cases—due to high order volumes, public holidays, or delays with the shipping carrier—delivery may take slightly longer.

Shipping within Germany is free of charge if your order total reaches €35 or more. Otherwise, the cost is just €2.95. Shipments abroad are slightly more expensive.

The exact costs will be displayed to you during the checkout process, before you finalize your order.

We ship our goods exclusively with insured shipping via DHL.

Yes, we also ship to selected countries outside of Germany, such as Austria, Switzerland, the Netherlands, Sweden, Luxembourg, and many more.

Yes, as soon as the order is packed, you will receive the tracking number by email.

Yes, all our shipments are sent including insurance.

Please check the tracking first. Sometimes delivery is delayed by the shipping service provider. If your order has not arrived after 1 week, please contact us with your order number at info@drachensilbor.shop.

Yes, you can return items within 30 days without giving a reason. Please refer to our cancellation policy for full details on deadlines, conditions, and procedures.

The return period is 30 days from receipt of the goods. The information in our cancellation policy is authoritative.

Generally, you can return unworn, undamaged, and complete items. Please return the jewelry in its original packaging.

Please contact us before returning your item or follow the instructions in our cancellation policy. Please enclose the completed return form or a handwritten note with the order number with your return. We will take care of the rest.

The customer bears the cost of return shipping. We want to encourage more conscious purchasing behavior and avoid unnecessary returns, as every return causes additional transport, packaging material, and thus environmental impact.

Yes, if you want to exchange an item, please send it back to us, including a completed return form or a handwritten note. We will take care of the rest.

Once your return has been received and inspected, we will refund you via the original payment method. The processing time is usually 3-5 days.

Please contact us directly after receiving your order (info@drachensilbor.shop). If possible, send us your order number, a brief description of the problem, and photos of the damaged item and packaging. We will review your request as quickly as possible and arrange for an exchange.

Should an item have a material or manufacturing defect, please contact us with your order number and photos of the piece of jewelry. Damage caused by improper use, strong pulling, impacts, cosmetics, or normal wear and tear is generally not covered.

Our 925 sterling silver jewelry and stainless steel are nickel-free and particularly skin-friendly.

Many customers are satisfied with the tolerability of our jewelry. As every skin reacts differently, we recommend that those with sensitive skin pay particular attention to materials such as 925 silver or stainless steel.

Our jewelry is carefully handcrafted and inspected. Many customers particularly praise the beautiful workmanship, the loving details, and the good value for money.

Depending on the material, skin type, care, and use, jewelry may tarnish or change its surface over time. Silver, in particular, can darken – this is a natural process and can usually be improved with a silver polishing cloth or gentle cleaning.

Not always. Some silver pieces are intentionally blackened or oxidized to enhance patterns, symbols, and details. These darker areas are part of the design and not a defect.

With blackened or oxidized silver, certain areas are darkened to make details more visible. This is particularly suitable for Celtic, Nordic, Gothic, and mystical jewelry designs.

Yes, we use genuine gemstones in many of our jewelry pieces. You can always find the exact details about the respective stone in the product description.

Please note: We also occasionally offer
synthetic, treated, or enhanced stones, such as irradiated quartz
like Magic Quartz. This information can also be found directly with
the respective item, where applicable.

Keep your jewelry dry and clean. Avoid contact with perfume, hairspray, cosmetics, perspiration, detergents, or chemicals.

It's a matter of materials. Generally, contact with water is not a problem for many pieces of jewelry – especially silver jewelry. Chlorinated water, for example in a pool, can clean or brighten silver jewelry.

Nevertheless, we recommend removing jewelry before showering, bathing, swimming, exercising, or sleeping. Water, chlorine, salt, soap, sweat, cosmetics, and friction can, depending on the material, put long-term stress on surfaces, stones, leather straps, coatings, glued joints, or clasps.

You can gently clean silver jewelry with a silver polishing cloth.

Gemstone jewelry should be handled with care. The best way to clean it is with a soft, dry or slightly damp cloth. Avoid harsh cleaning agents, ultrasonic cleaners, and prolonged contact with water, unless otherwise specified.

We carefully and attractively package your jewelry. Depending on the item, the packaging is already well-suited for gifting.

If the delivery address matches the billing address, we will include an invoice with the shipment. Otherwise, a delivery note will be included for the recipient. You will receive an invoice by email in any case.

Yes: You can easily purchase our vouchers in the shop and redeem them at checkout. Choose between vouchers that are sent by post or by email.

Our gift vouchers do not have an expiration date.

We are a small German family business based in Germany, selling jewelry online since 2002. In our online shop you will find a large selection of designs, materials and styles – from classic pieces of jewelry and gemstone jewelry to Celtic, Nordic, Gothic, biker, animal, and symbolic motifs.

Here, you'll find jewelry for many personalities and styles – elegant, mystical, rebellious, spiritual, or playful. We value a wide selection, unique designs, fair prices, and reliable customer service.

You can reach us by email at info@drachensilbor.shop or by phone at
036081/68674. Please always provide your order number when asking questions about an order.

Yes, we regularly offer special promotions for our newsletter subscribers. If you don't want to miss out on any offers, discounts, or new products, it's worth signing up for our newsletter.

Occasionally, you will also find promotions directly on our website. These will then be displayed accordingly in the shop.